zett buzz Privacy Policy

Introduction and Scope

This privacy policy applies to the zett buzz website and mobile application. When you create an account on our platform, log in, make a deposit or withdrawal, or use any of our services, you are considered to have voluntarily accepted this policy.

Our Terms and Conditions should be read alongside this privacy policy, as both documents together form the complete framework governing your account and information.

This policy applies only within the zett buzz platform. Third-party websites or services are governed by their own privacy policies, for which zett buzz bears no responsibility.

What Information We Collect

zett buzz collects certain information from users in order to run its services smoothly. This information falls into two categories:

2.1 Information You Provide Directly

The information you provide directly when registering an account or using our services includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never visible in plain text)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay numbers
• Government-issued document details for identity verification (where applicable)

2.2 Information Collected Automatically

When you use the platform, the following information may be recorded automatically:

• IP address and device identity (Device ID)
• Browser type, language, and operating system
• Browsing activity on the site — which pages you visited and how long you stayed
• Cookie and log data
• Transaction history and betting records

Purpose of Using Information

zett buzz uses collected information only for specific and legitimate purposes. Your information is never sold to third parties.

• Account management: For registration, login, and account verification.
• Transaction processing: To complete deposits and withdrawals securely.
• Customer support: To resolve your issues via live chat or email.
• Security: To detect fraud, unauthorized access, and suspicious transactions.
• Service improvement: To conduct analysis aimed at improving the user experience.
• Regulatory compliance: To meet applicable legal requirements.

Information Storage and Security

All information you provide is transmitted via SSL encryption and stored on secure servers. Passwords are never stored in plain text — only encrypted hashes are kept.

zett buzz takes the following technical and organizational measures to ensure data security:

• 256-bit SSL/TLS encryption
• Two-factor authentication (2FA)
• Regular security audits
• Restricted staff access — only authorized personnel can view data
• Data breach detection and rapid response systems

Data is retained for as long as your account is active and, where legally required, for a defined period beyond that.

Sharing Information with Third Parties

zett buzz does not sell or rent your personal information to any third party for commercial purposes. However, limited information may be shared with the following parties in specific circumstances:

5.1 Payment Processors

Information necessary to verify transactions is exchanged with mobile financial services such as bKash, Nagad, Rocket, and Upay. These service providers follow their own privacy policies.

5.2 Technology Partners

Gaming software and technology providers may receive specific data needed to operate the platform — but only for the purpose of providing services, and for no other use.

5.3 Legal Authorities

We are legally obligated to provide information to government authorities based on court orders or valid legal requests. In such cases, only the specific information requested is disclosed.

Cookies and Tracking Technology

The zett buzz website and app use cookies to improve the user experience. Cookies are small text files stored on your device.

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember language preferences and personal settings.
• Analytics cookies: Used to analyze site usage and improve service quality.

You can control or disable cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some features of the platform from working properly.

User Rights

You have certain important rights regarding your own information. zett buzz fully respects these rights:

• Right to access: If you ask, we will let you know what information we hold about you.
• Right to correction: Incorrect information will be corrected upon your request.
• Right to deletion: When you close your account, your information will be deleted unless retention is required by law.
• Right to object to processing: In certain cases, you may object to the processing of your information.
• Right to data portability: You can request a copy of your information.

To exercise these rights, contact our customer support team. We provide support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Protection of Minors

zett buzz strictly prohibits registration by anyone under the age of 21. We never knowingly collect, store, or process information from minors.

Age is verified during account verification. If there is reason to suspect that an account belongs to a minor, we reserve the right to suspend that account immediately and delete any collected information.

To learn more about responsible gambling, read our Responsible Gaming page — it contains information on how to protect yourself from the harms of excessive gambling and where to find support.

International Transfer of Information

zett buzz's servers and service infrastructure may be located in various countries. As a result, your information may be stored and processed on secure servers outside Bangladesh.

In such cases, we ensure that data transfers meet the highest security standards and that the receiving party is able to provide protection consistent with this privacy policy.

Notice of Policy Changes

zett buzz reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Publish the revised policy on this page with a new date
• Send a notification to your registered email or via the platform
• Acknowledgment may be requested at login within 7 days of the change

Continued use of the platform after a policy change means you automatically accept the new policy. If you have any questions, you may find answers in our FAQ section.

Contact Information

If you have any questions, objections, or requests regarding this privacy policy, please contact us:

•   Live Chat: Start a chat directly from any page on the platform
•   Email: [email protected]

Our support team is available in Bengali and English 24/7. We will respond to your request as quickly as possible after receiving it.